RETURNS & EXCHANGES

If for any reason you are not satisfied with your order, you have 7 days (including US holidays and weekends) from the date of delivery of your order to return it.  Items must be in the same condition as when received, with all original tags and labels attached, secured in its original packaging to be eligible for a full refund or exchange.  

Your refund will be issued to the original form of payment and can take 7-10 business days depending on your bank.  Store credit is not available as an option for refunds.  Exchanges are allowed only if the product is defective upon receipt.  If you would like to exchange a product, the item must first be returned through the normal return process and then you can proceed with the purchase of your new item. 

Items marked as sale are non-refundable.  

Returns that do not meet our return/exchange policy will be sent back to you. 

To initiate a return, please send an email to info@orfanpunc.com with “RETURN REQUEST” written in the subject line.  Please include your order number, name and address in the email.  A member of our customer service team will email you instructions on how you may return your order. 

You are responsible for the items purchased until they have been received and accepted by our warehouse team.  The cost to return the item is paid by the customer.  Please ensure that your return is shipped with either UPS or FEDEX for a faster and more secure return process.  You are responsible for keeping proof of postage from the carrier used to return your order.  The customer is responsible for a return until it is received by our warehouse staff.  We are not responsible for lost returns.  We will not issue a full refund should the product(s) be returned used, worn or damaged. 

INTERNATIONAL RETURNS

For international returns, the customer is responsible for all shipping costs to return the order to us.  Any and all duties/taxes paid by us in receiving your parcel will be deducted by the amount refundable to you for your return.  

CONTACTING US

Should you have any inquiries or concerns, please do not hesitate to contact us at info@orfanpunc.com.