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REGISTERING

When you register for an account, you will be asked to provide personal information such as your name and email address. You will be required to create a password as part of our security policy. Your password should be kept confidential and never disclosed to other parties. You are solely responsible for any unauthorized use and access to your account.

If you suspect that your account has been breached, you must notify us immediately at info@orfanpunc.com.

We reserve the right to cancel an account and restrict access to your account at any time at our discretion.

PAYMENT METHODS

The following forms of payment can be used to shop on ORFANPUNC.com (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal and Klarna).

SIZE GUIDE

Our sweatshirt dresses have an oversized fit and look.  Dimensions below are in inches.
SIZE 1 2 3
CHEST 25 28 31
WAIST 25 28 31
HIP 25 28 31
LENGTH 27 30 30

FAQ

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You do not need an account to place an order. However, we recommend creating an account so your order history can be stored for easy retrieval by you. As a guest, you do not have access to your order history.

HOW LONG DOES IT TAKES TO PROCESS MY ORDER?

All orders are dispatched within 48 hours of us receiving your order. Orders received after 2pm EST will start the processing period the following business day. PLEASE NOTE: we do not process or ship orders on the weekends or on observed holidays. Should there be any issues with us getting out your order, we will contact you via email.

DO I NEED TO SIGN IN TO MY ACCOUNT TO SEE ORDER DETAILS?

Yes. To see your order history, sign in to your account, go to My Account and click on your order under Order History.

IS MY CREDIT CARD INFORMATION SAFE TO USE ON ORFANPUNC.COM

All credit card transactions conducted on our site are processed by Shopify and are secured payments. Please see our Terms and Conditions policy for more information.

CAN I CANCEL OR CHANGE MY ORDER?

If you would like to cancel or modify your order, you must notify us at info@orfanpunc.com within 12 hours of placing the order. We are not able to cancel or modify an order if the request is initiated outside of the 12-hour window. Please ensure that all information in your order is accurate prior to placing the order.

HOW DO I TRACK MY ORDER?

As soon as your order has been dispatched, you will receive an email with tracking details including the shipment number and carrier. You may also log into your account at any time to retrieve this information.

WHAT SHIPPING OPTIONS ARE OFFERED?

ORFAN PUNC offers complimentary shipping on all orders. We ship primarily via UPS and DHL. Please note that we do not ship to P.O. Box or FPO/APO addresses. Expedited shipping is available for an additional fee and calculated at checkout.

DO YOU SHIP INTERNATIONALLY?

We offer free shipping to the UK, EU and Canada via DHL, UPS and Fedex. Regrettably, at this time we are not able to cover import duties/fees to international destinations.

These charges are the sole responsibility of the customer.

HOW MUCH ARE YOUR SHIPPING RATES?

Complimentary shipping is offered on selected orders. Expedited shipping is available for an additional fee. Please see rates below. PLEASE NOTE: shipping rates below do not include any charges for import duties/taxes that may be levied by your customs authorities.

Domestic Rates
Economy (5-8 business days) - FREE
Standard (3-4 business days) - $25
Express (1-2 business days) - $49

International Rates
Economy (5-18 business days) - FREE
Standard (6-12 business days) - $45
Express (1-5 business days) - $69

WHAT IS YOUR RETURN POLICY?

Orders can be returned within 7 days (including weekends and holidays) of order delivery. To be eligible for return, your items must have all tags, labels and cards sent with the order and be unworn and unused. Items should also be shipped in the original packaging and packed securely to prevent damage to the merchandise in transit.

For international returns, the customer is responsible for all duties/taxes that may be assessed by custom authorities when the item reaches us. Any such charges will be withheld from the amount to be refunded to the customer. Please reach out to us at info@orfanpunc.com to initiate a return.

HOW DO I PROCESS A RETURN?

If you would like to return your order, please send a message to our Customer Service department at info@orfanpunc.com with your order number and “RETURN REQUEST” in the subject line. Please include your name and address in the email. Further instructions for returning your order will be provided by a member of our customer care team.

WHAT TO DO IF I RECEIVED MY ORDER DAMAGED?

If your order was received damaged, please contact us immediately at info@orfanpunc.com.

Please note that ORFAN PUNC is not responsible for an order after it has been delivered to the carrier. Risk of loss is passed to the customer once a package has been delivered to the carrier. It is the responsibility of the customer to file any claim for any lost or damaged packages. We will do everything within our power to assist you in filing your claim.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following forms of payment (Visa, Mastercard, American Express, Apple Pay, Google Pay, Amazon Pay, PayPal and Klarna).

WHAT ARE YOUR CUSTOMER SERVICE HOURS OF OPERATION?

Our customer service department is available Mon through Fri 9am to 6pm EST. You can email us at info@orfanpunc.com.

SHIPPING AND DELIVERY

ORFAN PUNC offers complimentary shipping to the USA, UK, Canada and EU.  Please note, ORFAN PUNC does not cover any import duties/taxes that may be levied by your local custom authorities.  

We ship all orders via UPS, Fedex, DHL, or USPS depending on the item ordered and the destination.  For expedited delivery rates, please see our Shipping Policy under our Terms & Conditions.

All orders are shipped within 1-2 business days from receipt.  The delivery time of your order is dependent on the destination and the carrier.

 

RETURNS AND EXCHANGES

If for any reason you are not satisfied with your order, you have 7 days (including US holidays and weekends) from the date of delivery of your order to return it.  Items must be in the same condition as when received, with all original tags and labels attached, secured in its original packaging to be eligible for a full refund or exchange.  

Your refund will be issued to the original form of payment and can take 7-10 business days depending on your bank.  Store credit is not available as an option for refunds.  Exchanges are allowed only if the product is defective upon receipt.  If you would like to exchange a product, the item must first be returned through the normal return process and then you can proceed with the purchase of your new item. 

Items marked as sale are non-refundable.  

Returns that do not meet our return/exchange policy will be sent back to you. 

To initiate a return, please send an email to info@orfanpunc.com with “RETURN REQUEST” written in the subject line.  Please include your order number, name and address in the email.  A member of our customer service team will email you instructions on how you may return your order. 

You are responsible for the items purchased until they have been received and accepted by our warehouse team.  The cost to return the item is paid by the customer.  Please ensure that your return is shipped with either UPS or FEDEX for a faster and more secure return process.  You are responsible for keeping proof of postage from the carrier used to return your order.  The customer is responsible for a return until it is received by our warehouse staff.  We are not responsible for lost returns.  We will not issue a full refund should the product(s) be returned used, worn or damaged. 

INTERNATIONAL RETURNS

For international returns, the customer is responsible for all shipping costs to return the order to us.  Any and all duties/taxes paid by us in receiving your parcel will be deducted by the amount refundable to you for your return.  

CONTACTING US

Should you have any inquiries or concerns, please do not hesitate to contact us at info@orfanpunc.com.

PLACING AN ORDER

You must be 18 years of age or older to use our Site or shop for our products.

Kindly ensure that all information entered when placing an order is correct. Orders are dispatched within 1-2 days of order receipt.

Your order is considered accepted by us, once you have received an email confirming your order. By placing an order with us, you consent and agree to our Terms and have entered into a contract with us for us to provide you a service and product.

We allow our customers to pre-order certain merchandise if it has unexpectedly sold out. We restock our inventory every 6-8 weeks. If you have preordered a product, your credit card will be charged at the time of the order to reserve your purchase. We will notify you by email when your product is ready for shipment.

At this time, ORFAN PUNC products are priced in USD, EUR and GBP. Please be aware that your credit card issuer may apply a currency conversion fee if you do not have an account in the currency with which you make your purchase.

We reserve the right to cancel an order after it has been accepted for any reason and at our discretion. We will notify you immediately in the event your order has been cancelled and issue you your refund.

TERMS AND CONDITIONS

GENERAL

The following Terms and Conditions (hereinafter referred to as "Terms") are valid between you and ORFAN PUNC (hereinafter referred to as "Us", "We", "Our") apply to all use of and orders placed on orfanpunc.com or any of our social media platforms.  We offer this website (hereinafter referred to as "Site"), including all information, tools and services available from this site and related social media sales channels to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site or any social media platforms used to sell our products, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.  If you do not agree to these Terms, please do not continue to use the Site.  

Please read these Terms carefully before accessing or using our site.  By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services.  If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, revise or replace any part of these Terms at any time.  It is your responsibility to read these Terms prior to every order placed with us.  Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - STORE TERMS

By agreeing to these Terms and your use of our Site or related social media platforms, you represent that you are 18 years of age or older and are able and competent to give ORFAN PUNC rights as detailed in these Terms and to comply with these Terms.  You must be 18 years of age or older to shop with us or use any of our services.  
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website or on our social media platforms. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - YOUR ACCOUNT

When you register for an account, you will be asked to provide personal information such as your email and residential address.  You will be required to create a password as part of our security policy.  Your password should be kept confidential and never disclosed to other parties.  You are responsible for ensuring that the information entered by you into of your account is accurate and up to date at all times.  Access to your account should be restricted to only you and you are responsible for securing the confidentiality and integrity of your account information including your password.   You are solely responsible for any unauthorized use and access to your account.  You understand and agree that you are responsible for all activities that occur in your account whether or not you authorize that activity. 

If you suspect that your account has been breached, you must notify us immediately at info@orfanpunc.com.  

ORFAN PUNC reserves the right, without any notice to you, to limit or terminate access to your account or restrict your ability to shop with us.  

SECTION 6 - ORDER ACCEPTANCE

When you place an order with us, your order is subject to acceptance by ORFAN PUNC and subject to the availability of the items in your order.  Orders are processed pending item availability and credit card verification.  We will contact you by email to confirm receipt of your order.  If you refuse delivery of an order, the package will be returned to our warehouse and all shipping and handling charges incurred will be deducted from the amount of your refund.  

Acknowledgement of your order does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed.   Before we process your order, ORFAN PUNC may in its discretion require additional verification or information before accepting any order.
We reserve the right, without prior notice and in our sole discretion, to refuse or cancel any order for any reason.  The following situations may result in your order being cancelled including, but are not limited to: invalid, incomplete, improper, or missing payment or shipping information; limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; use of any robot, spider or other automatic device, software, process or application to place, or take preparatory steps to place, one or more orders; violation of these Terms; or actual or suspected fraud or abuse.

Prior to shipment, ORFAN PUNC will verify the availability and price of product(s) in your order.  If an item's listed price is incorrectly stated, we will contact you about the price discrepancy and all you the option to pay the corrected price or cancel your order.  If the item is no longer available, or if we determine that there were inaccuracies in the product information, we reserve the right to cancel your order at our sole discretion and notify you of such cancellation via email.

SECTION 7 - PRE-ORDERS

Preorder items are charged to your credit card at the time your order is placed to reserve your order.  The time period stated for delivery is our best estimate for when the merchandise will be ready for shipment.  Please note that this is an estimate and subject to change as items may ship before or after the estimated shipping date.  

SECTION 8 - AVAILABILITY OF PRODUCTS

We make every effort to ensure that our inventory is accurately reported, however, we may from time to time make errors in our reporting of our available quantities.  Should you place an order for a product that is out of stock, we will contact you immediately by email and process your refund.  

SECTION 9 - PRICING AND PAYMENT

The price for all goods will be as stated on our site.  The prices displayed on the site are stated in U.S. dollars, British pounds and euros. Prices and availability information are subject to change without notice. Prices do not include sales tax, where applicable, or delivery charges, both of which you agree to pay when placing your order.

 

SECTION 10 - SHIPPING POLICY

Domestic - ORFAN PUNC offers complimentary deliver on all orders.   We ship worldwide via UPS, Fedex, DHL, or USPS depending on the item ordered and the destination.  All orders are shipped within 48 hours of receipt.  The delivery time of your order is dependent on the carrier. 

US Delivery
Economy (5-8 business days) - Free
Standard (3-4 business days) - $25
Expedited (1-2 business days) - $49

International - For deliveries outside of the US, please note that any import duties/taxes or other fees levied by your local custom authorities are the sole responsibility of the customer.  ORFAN PUNC does not pay any of these fees and will not reimburse the customer for such fees levied on the customer.  

Please note that any additional duties/taxes assessed by your local authorities are in addition to the price paid at our store.  We do not collect any of these fees when you place an order.  You may be able to recoup import fees assessed by your local customs.  Please contact your local custom authorities for information.  

The delivery time for your order will depend on your delivery country and time spent in custom.  Unfortunately we cannot provide an estimate for how long your order will take to clear customs.  However, you may contact your custom authorities for such information.  For international deliveries, the estimated time of delivery (not including time in customs) is 5-8 business days.  

All International Delivery

Economy (5-8 business days) - Free
Standard (3-4 business days) - $45
Expedited (1-2 business days) - $69

The customer is solely responsible for products returned to us until the parcel reaches our warehouse and is accepted as eligible for return.  

It is your responsibility to collect your package from the courier if delivery has been attempted and the courier is holding the parcel for your retrieval.  If you do not pick up your parcel and the package is returned to us by the courier, you are responsible for all shipping and handling charges incurred by us for the parcel return.  

For deliveries outside of the US, if the recipient refuses delivery of their order due to any assessed custom charges, your package will be considered abandoned and disposed of by the delivery carrier.  Consequently your order is not eligible for any refund.  

Once your order has been shipped, you will receive delivery information which can be used to track your parcel.  We are unable to guarantee an exact delivery date or provide any additional tracking information beyond that provided by the carrier.   

For our security control purpose and to mitigate any fraudulent transactions, we are only able to ship to the address provided at checkout, which must match the billing address with your credit card issuer.   Any orders with different shipping and billing addresses will not be processed.  

Your shipment does not include insurance.  

For international deliveries, please note, we have no control over the time needed for your package to clear customs in your delivery country. 

Once an order has shipped, it is no longer possible to cancel the order.  

SECTION 11 - LOST OR STOLEN PACKAGES

We are not responsible for packages that are lost or damaged in transit.  We are not able to reroute a package once it has shipped. 

SECTION 12 - RISK OF LOSS

Risk of loss and title for items purchased from ORFAN PUNC pass to the buyer upon delivery of the items to the delivery carrier.  The buyer is responsible for filing any claims with the applicable carrier for damaged and/or lost shipments.  We will do everything within our power to assist you in your claim to the carrier.  

SECTION 13 - RETURN POLICY

If for any reason you are not satisfied with your order, you have 7 days from the date of receipt to return it.  The customer is responsible for paying all shipping costs of their return.  Items must be in the same condition as when received with all original tags and labels attached, secured in its original packaging to be eligible for a full refund or exchange.  

Your refund is issued to the original form of payment and can take 7-10 business days depending on your bank.  Store credit is not available as an option for refunds.  Exchanges are allowed only if the product is defective upon receipt.  If you would like to exchange a product, the item must first be returned through the normal return process and then you can proceed with the purchase of your new item. 

Items marked as sale are non-refundable.  

Returns that do not meet our return/exchange policy will be sent back to you. 

To initiate a return, please send an email to info@orfanpunc.com with “RETURN REQUEST” written in the subject line.  Please include your order number, name and address in the email.  A member of our customer service team will email you a return authorization number for your order with instructions on how you may return your item(s). 

You are responsible for the items purchased until they have been received and accepted by our warehouse team.  The cost to return the item is paid by the customer.  Please ensure that your return is shipped with either UPS or FEDEX for a faster and more secure return process.  We are not responsible for your package once it has been delivered to any carrier.  You are responsible for keeping proof of postage from the carrier used to return your order.  The customer is responsible for a return until it is received by our warehouse staff.  We will not issue a full refund should the product(s) be returned used, worn or damaged. 

SECTION 14 - INTERNATIONAL RETURNS

For international returns, the customer is responsible for all shipping costs to return the order to us.  Any and all duties/taxes paid by us in receiving your parcel will be deducted by the amount refundable to you for your return.   

SECTION 15 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 16 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 17 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 18 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 19 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 20 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.  For further details, please view our Privacy Policy.

SECTION 21 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 22 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 23 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ORFAN PUNC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 24 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless ORFAN PUNC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 25 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 26 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 27 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 28 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 29 - CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

SECTION 30 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at info@orfanpunc.com.

PRIVACY POLICY

This Privacy Policy describes how orfanpunc.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our third-party service providers.  

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our third-party service providers

Customer support information

  • Examples of Personal Information collected: name, addresses, email address and phone number. 
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: our third-party service providers. 

 

Minors

The Site is not intended for individuals under the age of 18 years of age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@orfanpunc.com.

Last updated: Mar 01, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.  

ABOUT

ORFAN PUNC is a contemporary streetwear label that expresses itself through varying artforms - drawing on everyday experiences for inspiration in its designs. We set out to establish a brand that was fun and effervescently expressive. Our goal is to create designs that inspire and ignite freedom from conformity and inherent inclusion.

Our designs promote the fluidity of love in all forms, empowering rather than creating restrictions or filters and destroying traditional and antiquated labels, definitions and norms. Find connections that ignite your passions and feed on your independent thinking and style.